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return policy

Returns are accepted if the item purchased is received in brand new condition(unworn, unwashed, unscented).We have the right to decline any return that does not meet our requirements. (see * for exclusions)

EXPECTATIONS

- Buyer must pay return shipping-Returns must be received by One Oakwithin 30 days of the customer receiving the order-Returns will be rewarded with store credit-Shipping will never be awarded a store credit or refund with the exception of a canceled order within limits or an out of stock item.

EXCLUSIONS

*No returns on custom orders(Custom orders are any customizations made to a skort. Adding pockets and adding/subtracting length is considered custom.)

*No returns on patterns

*No returns, exchanges, or credit are honored for sale items

RETURN INSTRUCTIONS

Return address: One Oak Apparel Returns

P.O. Box 61Paradise, PA 17562

Include in the package:

+order number

+name of the person listed on the invoice

+reason for return(too big, too small, not flattering, too short, too long, etc.)

+how you would like us to process the return(credit your account, replace with a new size, or replace with a new product)

cancellation policy

Customers wishing to cancel an order after 72 hours of placing an order will be charged a $2 convenience fee.
Orders can no longer be canceled after 3 days of placing the order.

 

rush order policy

We understand our turn around time is more lengthy than a lot of companies.
Like mentioned above, we do our best to be sure to ship your orders as soon as possible after receiving the order.
If you are needing your order prior to the expected date,
please contact us within a minimum of 5 days prior to you needing your order.
(Weekends and holidays are excluded.) 
We will do our best to ensure you will receive your order in time.
All rush orders will be charged a minimum of $10 in addition to the order. 
If shipping costs exceed $10, the customer will be responsible to cover the remaining cost.
The $10 minimum fee will be emailed to the email address initially provided by the customer.
The $10 minimum fee must be paid within 48 hours of the invoice date.
Otherwise, the rush order will be voided. 
One Oak Apparel reserves the right to decline any rush order.
We do our best to accommodate all rush order requests.
However, there are times we simply are not able to complete a request.
 

out of stock policy

In the case of an item being out of stock, and the customer wishes to cancel the order without replacing the item with another One Oak product, the customer will be refunded in full.
The customer's original payment method will be refunded with no additional charges.

All policies are subject to change with no notifications.

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